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However, after a period of time without a response from the player, the complaint had been rejected due to a lack of further communication. The issue was later resolved after the player confirmed that the withdrawal had been processed successfully, leading to the complaint being marked as 'resolved' in the system. The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team had contacted the casino regarding the delays, which were attributed to the need for further verification of the player's information. After verification was completed, the player confirmed that all withdrawals had now been received, leading to the resolution of the complaint. The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us.